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Important Information About Returns, Gift Cards and Rewards

As a result of the change in ownership, all returns, gift cards, store credits, and rewards issued before May 1, 2025, will no longer be accepted on our site.

SHEIN

Is it possible to return a SHEIN order through Forever 21?

We are unable to process returns for SHEIN orders through Forever 21. Please contact SHEIN customer service for instructions on how to return your order.

Can I return items purchased from Forever 21 after the store closures?Updated 5 months ago

All sales made in store after our Chapter 11 filing are final, and no returns or exchanges are allowed for these purchases. All Forever 21 stores have been closed due to the Chapter 11 filing.

Do you ship worldwide?Updated 5 months ago

At this time, we ship to U.S states and territories only.